FAQ

1. How do I register for Petmanufacturers.com?
2. What are the main benefits to using Petmanufacturers.com?
3. What is the Manage Account tool?
4. How do I begin shopping and purchasing products through Petmanufacturers.com?
5. Is it safe to use my personal information on Petmanufacturers.com?
6. How soon will my order be shipped and how can I check the status of an order?
7. What happens if my products are missing / damaged or I need to cancel an order?



1. How do I register for Petmanufacturers.com?

When you first visit Petmanufacturers.com, you will see a link that says login/register which is located on the left hand side of the homepage. By clicking on this link you will be connected to another page which will allow you to create an account. Simply click on Create an Account Now and fill out the required information. Once you are finished, hit register at the bottom of the page. You will then receive an email indicating that your information has been registered and as soon as your account is approved by Petmanufacturers.com you can begin purchasing.

2. What are the main benefits to using Petmanufacturers.com?

There are many benefits to purchasing your products through Petmanufacturers.com. Below are some of those key benefits:

  • Convenience of on-line shopping 24/7
  • Locate “Best Selling” products
  • Manage your account and view your order history at anytime
  • Add orders, products and manufacturers to your favorites lists
  • Post and read messages available through the message board feature
  • Immediately view new manufacturers that have been added to the site
  • Quickly shop by selecting any one of our main categories
  • Use our search feature if you cannot locate a particular product
  • Purchase discounted items
  • Read or print news articles about the pet industry that you and your customers can enjoy


3. What is the Manage Account tool?

Under this section you will see many different sub categories. The first category is my account. This section allows you to view your account information that you entered when you registered. You can change this information at any time by simply editing the fields and then hitting save at the bottom of the page.

The next sub category is my addresses. Under this category you can view the shipping and billing addresses for your store(s). If your store has multiple locations, those addresses can be added to this section to provide for a more efficient checkout. All addresses in this section can be selected from a drop down menu on your checkout page to expedite the checkout process.

The order history category allows you to view all of your orders placed through Petmanufacturers.com beginning with your most recent purchase. This management tool will help you keep track of your purchases and check the status of your orders 24 hours a day. You can print a PDF copy of your order(s) by clicking on the magnifying glass.

The favorite orders, favorite products, and favorite manufacturers categories, allows you to view your favorites which will populate when you click the add to favorites button next to any product, manufacturer or order. This feature allows you to simplify your ordering and re-ordering processes.

The message board feature allows you to post and view messages from others within the pet industry. It is an efficient way to be on top of the latest news and information.

The customer service feature is a way to let both Petmanufacturers.com and the manufacturers know about order inquiries, website feedback or general feedback. Simply fill out the top section of the page and hit send at the bottom. Your request will then be sent directly to us and the manufacturer.

4. How do I begin shopping and purchasing products through Petmanufacturers.com?

Once you have logged in, you can begin shopping for products in many ways. You can shop by: categories, manufacturers, discount items, featured items, best sellers or new items. In addition, you can also quickly search for products using our search tool or the quick find for pet manufacturer’s supplies located towards the bottom of the home page.

After you find the product you want to purchase, simply select ordering details. This will bring you to a more descriptive page of the individual product you have selected. You will then be able to enter in the quantity of the item and hit add to cart. This will then direct you to your current order page. If you want to continue shopping for other products, just hit the continue shopping button to bring you back to the previous page. If you need to delete a product from your current order, just hit the delete button on the far right hand column. When you are done shopping, hit the checkout button. Enter in your P.O #, double check that both the billing and shipping addresses are correct, enter in your payment information and hit checkout again. You will then be directed to your order history page which indicates that your order has been sent directly to the manufacturer that will then ship those products directly to you.

5. Is it safe to use my personal information on Petmanufacturers.com?

All of your personal information will not be shared with anyone except the manufacturers who require certain information to process your orders. We have a Secure Socket Layer (SSL) certificate and are PCI complaint. All information is hosted through a dedicated server to ensure the highest level of data security.

6. How soon will my order be shipped and how can I check the status of an order?

Each manufacturer has a designated shipping time frame which you will see in each of their respective profiles. This will allow you to know when you can expect your products to arrive.

If you are wondering about the status of your order, just log into your Petmanufacturers.com account and click on order history. Here you will be able to find out if your order has been shipped or is still pending shipment.

7. What happens if my products are missing / damaged or I need to cancel an order?

If there are products missing or damaged, please contact us directly and we will then contact the manufacturer(s) on your behalf. If you need to cancel an order, you can easily do so through Petmanufacturers.com by clicking on the order history section and then selecting cancel order on the right hand side. This function will only work if your items have not yet been shipped by the manufacturer. If your items have already been shipped, please contact us or the manufacturer directly.

*Note that returns, credits and exchanges are subject to the terms of each manufacturer.



If for any reason, you need assistance placing an order, please don’t hesitate to call us at 888-248-4301. We will help guide you through the site and answer any questions you may have.

Copyright © 2015 Pet Manufacturers